When you search for a suitable web host, you see few things that may trap you or attract you about any web host. So before sign up with any web hosting company you should know about hosting support provided.
Your web host will offer support in some manner. Some hosts offer phone support or an online chat option, whereas others might only offer support through an e-mail or ticket system. Either way, there are limits to what your host can do for you.
your hosts responsibility is to provide you with a computer connected to the Internet to host your website on.
Generally, the hosting support desk will work with you to ascertain whether the problem is with your site or the hosting plan. If it turns out to be your site that is causing the problem, most hosts will tell you to find someone to help you fix it, or they may offer help to fix it for an extra charge.
It would be unreasonable to assume that your host would be an expert in whatever language or script your site is hosted with and would have staff available to fix every problem you come across with the site you are creating.
Make sure that you identify in advance other ways to troubleshoot problems that arise with your site for those situations where your host cannot help. Knowing where to turn in an emergency can be a great comfort in itself.
There are lots of web hosting companies that are providing true and real 24/7 customer and tech support.
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